We live in a world where everything is expensive, and earning to cover them has become necessary. Education, healthcare, and necessities now cost way too much, but there are ways to cut down costs. People have a misconception when they think hospitals earn a lot of money.
Sure, hospitals are earning money, and even clinics are, but doctors and the owners of the hospital need to pay the staff, purchase supplies, pay electricity costs, and much more.
What about the phone calls that keep coming even after clinic closing hours? When you own an after-hours staff just for handling calls, it’s additional pay, and you would need to keep two people just to attend the calls. You are needlessly paying extra bucks, but we can suggest something to you. The solution is medical office answering services.
When you call the hospital or clinic number, an executive picks up the call to assist you. These efficient and skilled people ensure your call doesn’t go unanswered.
The question is – Can medical answering services help you save money and time? Let’s unravel the mystery or the correct answer to this query.
Dive right in to find out!
No Need To Hire Another Receptionist For The Night Shift
When emergency calls or sudden calls start pouring in, you think about hiring another staff just to pick up the calls. Why should your clinic be open beyond opening hours?
The morning receptionist will be charging their salary, and you would need to pay the same or perhaps more to the night receptionist. Ideally, this should not be the case. You can let the medical answering service provider take care of the calls.
This way you don’t have to pay double the salary. You would be amazed to find out how much a medical answering service provider charges for their services. It’s quite affordable for clinics and hospitals.
Hiring another staff is yet another headache. You don’t need extra staff – someone to pick up the calls and assist the patient or the patient’s family. That’s all!
It’s Better Than Having an Answering Machine
The trouble with an answering machine is this – distressed patients do not get an answer to their emergency query.
When efficient customer care is at the other end of the phone, the patient feels their concerns will be taken care of.
Imagine a patient needing immediate advice from the doctor or simply panicking – they will panic more if nobody receives their phone call.
Wouldn’t it be nice if someone picked up the call and listened to the patient? Even if it’s just an appointment-related query, the patient knows they are being heard. The patient feels relaxed, and they know that their question will be answered promptly. Hospitals and clinic staff should understand that a patient comes first. An answering machine makes the patient panic, so you might just avoid it completely.
The worst scenario is when a robot answers the call. No matter what you say, hearing a human being on the other end provides much more relief than a robot talking to you.
Handling Multiple Calls All at Once
One staff member cannot handle multiple calls. What if some calls get put on hold? Patients will panic again, and it will make them very stressed out.
A medical answering service provider is best if you want someone to handle multiple calls simultaneously.
Even if ten patients are calling simultaneously, the medical answering service executives will answer the emergency calls promptly and ensure that the patient feels relieved. Can a receptionist handle ten calls all at once? Not a chance! So, if you cherish your patients, pay a small fee and get medical answering services for your clinic or hospital.
Helps Save a Lot of Time
If the staff gets busy with calls, there will be a shortage of staff to take care of patients.
The staff needs to handle multiple walk-ins too. They could use the time to attend to patients rather than take numerous calls.
When your staff focuses on hospital and clinic work and attends to all the customers walking in, you save time and money.
We believe that medical answering services are the best choice for any medical institution. You have the opportunity to save a lot of money, help staff keep time, and your time as well. Grab the opportunity and save some serious bucks if you get a good service provider.
After all, the aim is to save as many lives as possible, ensure that the patients are attended to promptly, and get some revenue.